(Hey, it's Simeon here)

Last Wednesday (12 February 2025), I tried calling my dental practice to confirm an appointment. I’ve been going there for years. The dentists are brilliant, the nurses are kind, and the in-clinic experience is always great.

But the moment you step outside the clinic and try to reach them, everything changes.

Three calls.
Six rings each.
Straight to voicemail.
Voicemail full.
No text confirmation.
No follow-up unless I chased.

It wasn’t the first time either. A few weeks before, I’d left work early to get to an appointment that had actually been moved. Nobody had told me. No email. No SMS. No missed-call alert. Just thirty minutes of travel and a wasted afternoon.

For a long time, I assumed dental practices just needed better marketing. Better ads, better Google presence, more patients coming in.

But last Wednesday made something painfully obvious, something I had been overlooking for years:
The bottleneck isn’t marketing. It’s the phone.

Not because staff don’t care, but because they’re overwhelmed.

Phones ringing nonstop.
Front-desk teams juggling walk-ins, patient questions, and admin.
After-hours silence that turns into missed opportunities.

Missed calls aren’t small problems. They quietly drain thousands in potential new-patient revenue every month. And for patients, it creates doubt. If I can’t get through to you, will I be able to rely on you?

That’s exactly why we built Orvanti.

Not to replace people. Not to cut staff.
But to support them where the pressure is highest.

Orvanti answers every call instantly, 24/7.
It handles enquiries, books appointments, sends confirmations, and flags emergencies.
It fills the gaps where humans simply can’t be everywhere at once.

The clinic still keeps its personal touch. Orvanti just makes sure that touch isn’t lost behind a full voicemail, a busy lunch hour, or a closed front desk.

If your phones never stop ringing, or if you’re tired of hearing patients say “I tried calling but couldn’t get through,” an AI voice assistant might be the most impactful “hire” you make this year.

Because if you’re losing calls today, you’re losing revenue today.
And your patients are feeling it too.