These Terms & Conditions outline the general working policies for projects undertaken by Orvanti. They apply to all services unless otherwise specified in a signed service agreement.

Overview

Orvanti provides website development, digital infrastructure, lead generation systems and related marketing services for service-based businesses.

These terms establish standard expectations regarding:

• project workflow

• payment terms

• revisions

• client responsibilities

• delivery timelines

• ownership and usage

Where a signed service agreement exists, that document takes precedence over these general terms.

Scope of Services

Orvanti typically provides services including:

• website design and development

• conversion-focused service websites

• enquiry capture infrastructure

• service area page systems

• marketing-ready digital foundations

• campaign landing pages

• optional lead qualification systems

• marketing support and integrations

The exact scope of work for each project will be confirmed in a proposal or service agreement before work begins.

Project Commencement

Work begins once the following conditions are met:

• the proposal or service agreement has been approved

• any required deposit payment has been received

• necessary project information and assets have been provided

If assets or information are delayed, project timelines may extend accordingly.

Project Timelines

Typical project delivery timelines range from:

3–6 weeks depending on project complexity and client responsiveness.

Timelines may be affected by:

• delays in asset delivery

• delayed feedback or approvals

• scope changes during development

• third-party platform or integration delays

Orvanti will make reasonable efforts to maintain agreed timelines.

Revision Policy

Each project includes up to three structured revision rounds unless otherwise stated in the service agreement.

Revision rounds allow the client to request adjustments relating to:

• layout refinements

• content adjustments

• visual updates

• minor structural changes

Additional revision rounds or significant changes outside the original scope may be billed separately.

Major redesign requests after approval stages may require additional project fees.

Client Responsibilities

To ensure smooth project delivery, clients agree to provide necessary materials and cooperation including:

• service descriptions

• brand assets and logos

• images or portfolio examples

• domain or hosting access

• business contact information

• feedback during review stages

Clients are responsible for ensuring that all content provided is accurate, lawful, and authorised for use.

Payments

Unless otherwise agreed, standard payment terms are:

50% project deposit upon commencement

50% final payment upon project completion prior to launch

Alternative payment arrangements may occasionally be agreed upon depending on project scope.

Invoices are typically payable within 7 days.

Failure to complete payment may delay project delivery or launch.

Additional Costs

Certain projects may involve third-party services or software including:

• hosting platforms

• premium plugins or software

• CRM platforms

• automation tools

• marketing platforms such as Google Ads

These costs are usually billed directly by the provider and are not included in Orvanti project pricing unless explicitly stated.

Ownership of Assets

Once final payment has been received:

• the client retains ownership of their website content

• the client retains ownership of their domain and hosting

• the client retains ownership of their business accounts

Orvanti retains the right to showcase completed projects within its portfolio unless otherwise agreed.

Marketing Performance

Where marketing systems such as advertising or lead generation infrastructure are implemented, results may vary depending on factors including:

• market competition

• geographic demand

• advertising budget

• service pricing

• sales processes

• customer response times

Orvanti does not guarantee specific revenue outcomes but will implement systems designed to improve enquiry generation and conversion.

Changes to Project Scope

If a project expands beyond the originally agreed scope, additional work may be quoted separately.

Examples may include:

• additional website pages

• new integrations or features

• complex automation systems

• additional design or development requests

All scope changes will be discussed and agreed before additional work proceeds.

Project Pause or Cancellation

If a project is paused or cancelled by the client after work has begun:

• deposits are non-refundable

• completed work may be invoiced proportionally

• assets created up to that point may be delivered upon settlement of outstanding invoices

If a project remains inactive due to lack of communication for more than 30 days, Orvanti reserves the right to close the project.

Account Access and Security

Clients are responsible for maintaining access to:

• domain providers

• hosting platforms

• advertising accounts

• analytics tools

Where Orvanti assists with setup, the client will retain ownership and administrative access.

Communication

Project communication is typically conducted via:

• email

• scheduled calls

• shared documentation platforms

Clients are encouraged to consolidate feedback during revision stages to maintain project efficiency.

Liability

Orvanti will take reasonable care in delivering services but is not liable for:

• third-party platform failures

• hosting outages

• advertising platform policy changes

• changes in search engine algorithms

• client misuse of systems provided

Amendments to Terms

Orvanti may update these Terms & Conditions periodically. The most recent version will always be available at:

orvanti.ai/terms-and-conditions

Acceptance of Terms

By proceeding with a project, signing a service agreement, or making payment toward a project, the client confirms they have read and accepted these Terms & Conditions.